• Refund policy

Refund policy

At Bohu Bangladesh Limited, we are committed to ensuring customer satisfaction while maintaining strict quality standards. Please review our policy carefully before making a purchase.

1. General Policy

  • All products must be checked at the time of delivery or purchase
  • If no issue is reported at that time, the product will be considered free from defects
  • No refunds are allowed under any circumstances (full or partial)

We only allow returns for exchange, subject to the conditions below.

Online Purchases (Website Orders)

2. Return & Exchange Eligibility

Products purchased from our website may be eligible for exchange if:

  • The return request is made within 30 days of purchase
  • Request is submitted via: info@bohubangladesh.com
  • Valid proof of purchase (receipt/order number) is provided

3. Product Condition Requirements

To qualify for exchange:

  • Product must be unused and in original condition
  • Must include original packaging, tags, and barcodes
  • Proof of condition (photos/videos) may be required

We reserve the right to reject returns if the product appears:

  • Used
  • Damaged
  • Altered or devalued

4. Exchange Terms

  • Exchanges are only allowed with products available on our website
  • Exchange must be for equal or higher value
  • Additional payment is required for higher-value items
  • Exchange for lower-value products is not permitted

5. Charges & Delivery

  • Delivery charges are non-refundable
  • Customers must bear:
    • Return shipping costs
    • Delivery cost for exchanged product

For orders outside Dhaka:

  • Customers are responsible for returning the product safely
  • If damaged upon return, exchange will be denied

6. Non-Eligible Items

The following items cannot be returned or exchanged:

  • Customized products
  • Discounted or sale items

In-Store / Showroom Purchases

7. Return Timeframe

  • Furniture items: within 30 days
  • Non-furniture items: within 7 days

8. Return Requirements

  • Original receipt must be presented
  • Product must be unused and in original condition
  • Inspection may be conducted in person or via media (photo/video)

9. Exchange Conditions

  • Exchanges are only valid at the same showroom where purchased
  • Must be exchanged with available products only
  • Same value rules apply:
    • Equal or higher value → allowed
    • Lower value → not allowed

10. Additional Charges

  • Delivery fees are non-adjustable
  • Customers bear:
    • Return transport cost
    • Delivery cost for exchanged product

For locations outside Dhaka:

  • Customer is fully responsible for returning the product safely

11. Non-Eligible Items

The following are strictly non-exchangeable:

  • Customized products
  • Discounted or promotional items

12. Contact Us

For return or exchange requests:

Bohu Bangladesh Limited
Email: info@bohubangladesh.com